1. Currency Options:
• Payments can be made in US Dollars (USD) or UAE Dirhams (AED).
2. Payment Method:
• All payments must be made online through the website.
• Free shipping is available for orders above AED 500 (or its equivalent in USD), both for domestic and international shipments.
• For orders below AED 500 (or its equivalent in USD), the shipping cost will be borne by the customer.
3. Domestic Shipping (Within UAE):
• For orders within Dubai and other cities in the UAE, delivery will be completed within 3 hours of order confirmation.
4. International Shipping:
• Orders shipped outside the UAE will be delivered via express postal services and typically take 2 to 5 business days.
5. Returns and Refunds:
• Return Eligibility:
• Customers can return products within 24 hours of receiving their order if they decide they no longer want the item. The product must be in its original condition, unused, and undamaged.
• Return Shipping Cost:
• The return shipping cost will be covered by the store if the return is initiated within 24 hours from delivery.
• Refund Process:
• Once the returned item is received at our warehouse and inspected to ensure it is in good condition, a refund will be processed.
• Refunds will be issued within 7 business days after the product is confirmed to be in original condition.
• Exceptions for Certain Products:
• Food or hygiene products that are sealed or in their original packaging are not eligible for returns or refunds due to hygiene and safety reasons.